Shipping policy

SHIPPING & RETURNS

We are here to ensure you get the best quality products and customer service, we love to help you with any queries or concerns you may have.

Should you have any concerns about your order, please email hello@mitruiq.co.nz

SHIPPING & DELIVERY

We want your MiTruIQ order to reach you safely and as quickly as possible. If you have any questions about your order, please contact hello@mitruiq.co.nz

NEW ZEALAND SHIPPING

Standard shipping is $6.00.

Free shipping on New Zealand orders over $89.

Where available, non-rural orders are sent using an overnight courier service. Please allow additional time for rural deliveries and during busy courier periods.

AUSTRALIAN SHIPPING

Shipping to Australia is calculated at checkout.

International orders may be subject to local customs duties or taxes. These charges are the responsibility of the customer and are not included in your MiTruIQ order total.

PROCESSING TIME

Orders are packed and dispatched within 2 business days.

Once your order has been dispatched, you’ll receive tracking details by email. If you can’t see your shipping confirmation, please check your spam or junk folder.

Courier delivery times are estimates and delays can occasionally occur. If your tracking hasn’t updated for 5 or more days, please email hello@mitruiq.co.nz and we’ll help investigate your parcel.

DELIVERY DETAILS

Please double-check your delivery address before completing checkout. Once your order has been processed, we may not be able to change the delivery address.

If there has been an issue with your delivery or you believe your parcel is missing, please contact hello@mitruiq.co.nz and we’ll help you.